IndiGo boarding row: Jyotiraditya Scindia promises ‘appropriate action’

  • IndiGo ‘denies’ boarding to child with special needs; Jyotiraditya Scindia promises action

Union Civil Aviation Minister Jyotiraditya Scindia today said that he himself will investigate the alleged incident of IndiGo airlines.
A social media post on Sunday alleged the staff of IndiGo airlines barred an adolescent with special needs from boarding a plane along with his parents at the Ranchi airport on Saturday.
“The Indigo staff announced that the child would not be allowed to take the flight. That he was a risk to other passengers. That he would have to become ‘normal’ before he could be travel-worthy,’ read the post.
The Union Minister said that there is zero-tolerance for such behaviour and appropriate action will be taken after the investigation.
Union Civil Aviation Minister Jyotiraditya Scindia has promised ‘appropriate action’. Taking to Twitter, he said, “there is zero tolerance towards such behaviour. No human being should have to go through this! Investigating the matter by myself, post which appropriate action will be taken.”
 
There is zero tolerance towards such behaviour. No human being should have to go through this! Investigating the matter by myself, post which appropriate action will be taken. https://t.co/GJkeQcQ9iW
The Facebook post on how the staff of IndiGo airlines barred an adolescent with special needs from boarding a plane along with his parents at the Ranchi airport on Saturday has created an uproar on social media forcing the airline to issue a statement.
“In view of the safety of passengers, a specially-abled child could not board the flight with his family on May 07 as he was in a state of panic. The ground staff waited for him to calm down till the last minute but to no avail,” IndiGo said in a statement.
“The airline made the family comfortable by providing them with a hotel stay, the family flew this morning to their destination. IndiGo prides itself on being an inclusive organisation, be it for employees or customers; and over 75k specially-abled passengers fly with IndiGo every month,” added the statement.
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